07th April 2009
Technology changes and growth rates are increasing exponentially, demanding higher expectations that your company is fully adept and qualified with the most current expertise.
Workforce skills and training from five years ago, though still of value, le...
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10th March 2009
The discussions and debates in the business world over helping customers with real people or software - help desk staff or help desk software - just might be missing the point. The fact is, at some point in a certain number of instances, it takes a real l...
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